We dispatch orders within 5 working days (Monday to Friday), excluding public holidays during which order processing and dispatch schedules may be subject to change. Once the order has been handed over to the courier, responsibility for any delays, losses, or damage passes to the courier service.

At checkout, you can choose one of the following delivery options:

1. Standard Delivery (Tracked 48) — £5.99
2. Next Day Delivery (Tracked 24) — £6.99

Free delivery is available on orders over £100 (inc. VAT) — applies to Standard Delivery (Tracked 48) only.

Delivery Times:

1. To receive your order on time with Next Day Delivery, your order must be placed today before 14:00.
2. Orders placed after 14:00 will be processed on the next working day, and delivery will take place on the following working day.

Please note:
During periods of high courier demand or due to circumstances beyond our control, delivery times may be extended and can take 1–2 working days. Also, if you placed your order on Saturday, please note that the postal service does not operate on Sunday, so the delivery is automatically extended by one day.

All orders are delivered via Royal Mail. Once your order has been dispatched, you will receive a tracking number to monitor your delivery. You can track your parcel here: https://www.royalmail.com/track-your-item#/

Click & Collect (Large / Heavy Items)

Some large or heavy items are marked as Click & Collect. These items are not available for delivery and can be collected from our store only. You can pay for these items online and collect them in store.

Please note:
If your basket contains at least one Click & Collect item, the entire order will be available for Click & Collect only.

The Click & Collect option is available 7 days a week, during store opening hours. Store opening hours:

• Monday – Thursday: 07:00–20:00
• Friday – Saturday: 07:00–19:00
• Sunday: 10:00–18:00

* Store opening hours may vary on public holidays. Please check the current opening times before visiting.

Collection address: 153 Leytonstone Road, London, E15 1LH

We aim to process Click & Collect orders within 20 minutes. Once you receive confirmation, you can visit the store and collect your order.

Incorrect or Damaged Items

If an item has been sent incorrectly or arrives faulty or damaged, please contact us at: [email protected]

In your email, please include:

1. your order number
2. a brief description of the issue

After contacting us, the item must be returned to the store (please see Return & Refund). Ensure that all original packaging is retained and returned.
Once we receive the item, it will be inspected.
If the fault is confirmed, we will issue a full refund (including delivery costs) or provide a replacement.