1. Definitions

1.1. “Us”, “We”, “Our” — New Local Tools Ltd, registered at 153 Leytonstone Road, E15 1LH, London (“Seller”).
1.2. “You”, “Your” — the Buyer purchasing goods from the New Local Tools website.
1.3. The website newlocaltools.uk is the property of New Local Tools Ltd. All rights to the content of the website are protected and belong to us. Any unauthorised use, copying, or modification is prohibited.

2. Products and Pricing

2.1. We offer a wide range of construction tools and equipment.
2.2. Age-restricted items (18+) are sold only upon age verification.
2.3. All prices are displayed both inclusive and exclusive of VAT.
2.4. The Seller reserves the right to change product prices at any time. If an order has been placed but the price has increased prior to dispatch and prior to acceptance of the order, we reserve the right to cancel the order and issue a full refund to the Buyer.
2.4.1. Pricing Errors. In the event of a technical or human error in displaying the price on the website, we are not obligated to fulfil the order at such price. We will notify the customer of the correct price, and they will have the right to cancel the order and receive a full refund.

3. Order Process

3.1. The Buyer can place an order via the website by selecting products, adding them to the cart, and completing the payment form.
3.2. Registration on the website is not mandatory for placing an order.
3.3. Visa Credit, Visa Debit, MasterCard, PayPal, Digital Wallets and Retail Finance are accepted as methods of payment. All transactions are in pounds sterling unless otherwise stated.
3.4. We reserve the right to decline an order or cancel a transaction at our discretion.

4. Delivery

4.1. The available delivery options and tariffs are:

• Standard Delivery (Tracked 48): £5.99.
• Next Day Delivery (Tracked 24): £6.99.

4.2. We dispatch orders within 5 working days (Monday to Friday), excluding public holidays during which order processing and dispatch schedules may be subject to change. Once the order has been handed over to the courier, responsibility for any delays, losses, or damage passes to the courier service.
4.3. Heavy and Large Items. Items marked as “Heavy” or “Large” are available for collection only. If a heavy or large item is included in the cart, the entire order, including standard items, must be collected from the designated pickup point.
4.4. All stated delivery timeframes are approximate and are not guaranteed. We bear no liability for delays caused by the courier service or any other circumstances beyond our reasonable control.
4.5. The courier services we engage operate under their own terms and conditions and independently from your purchase agreement with New Local Tools Ltd.
4.6. We use third-party courier services to deliver your orders. As these companies operate independently, we are unable to control their performance. Any delays or delivery failures occurring after the order has been handed to the courier fall outside our responsibility.
4.7. If a paid delivery service, such as Next Day Delivery, was not fulfilled due to the courier’s fault, our liability is strictly limited to reimbursing the cost of that delivery service. We do not compensate for any indirect losses, including loss of earnings, cancelled appointments, or any other financial losses associated with the delay.
4.8. The customer is responsible for ensuring that someone is available at the delivery address to receive the order. If delivery cannot be completed due to the recipient’s absence, the courier will act in accordance with its standard procedures or return the parcel to us.
4.9. Photographs, signatures, and geolocation data captured upon delivery are records of the courier service and are generated in accordance with its own internal procedures. We bear no responsibility for the accuracy or availability of these records.
4.10. If a customer refuses to accept delivered goods without our prior consent, we reserve the right to charge for the cost of return shipping. Where a parcel is lost in transit following an unauthorised refusal, we may deduct reasonable courier costs from any refund issued. Your statutory rights are not affected.
4.11. If you experience any difficulties receiving your order due to the courier’s fault, you may contact the courier service directly at your nearest post office or by any other method indicated on the courier’s website, or contact us at [email protected] and we will liaise with the courier on your behalf. Processing a claim with the courier service may take up to 14 working days depending on the courier’s internal procedures. We will endeavour to expedite the process; however, we cannot guarantee specific resolution timelines.

5. Returns and Refunds

5.1. Return Conditions. If for any reason an item purchased from us is not required it can be returned for refund if it is:

• Purchased within 30 days from the order date.
• Unused and returned in original undamaged packaging.
• Complete with all components, accessories, and any free gifts originally included.

5.2. Return Procedure. To submit a return request, please visit our Return Request page and complete all required fields. We will contact you and issue an official Returns Number, which must be written clearly on the outside of the packaging. We will then send you a returns form by email, which must be completed and enclosed with the parcel. No return will be accepted or processed without an official Returns Number issued in advance. Parcels received without a Returns Number will not be processed.
5.3. Incorrect or Damaged Item on Arrival. If you have received the wrong item or noticed damage upon delivery, please contact us within 48 hours at [email protected]. In your message, include your order number and a description of the situation. We recommend inspecting all goods before signing for delivery — if the outer packaging is damaged, please note “damaged” when signing. We will contact you and arrange the return at our expense. Once the item is received and inspected, we will either issue a full refund including the original delivery charge, or dispatch the correct item.
5.4. Refund Method. Refunds will be issued via the same payment method used for the original purchase.
5.5. Return Address. New Local Tools Ltd 153 Leytonstone Road E15 1LH, London
5.6. Responsibility for Returns. We are not liable for goods lost or damaged during return transit. Responsibility for the goods remains with the customer until they are physically received by us. We strongly recommend using an insured and trackable delivery service for all returns.
5.7. Receipt of Goods by a Third Party. Where delivery is accepted and signed for by another individual on behalf of the customer, the customer assumes full responsibility for any loss or damage resulting from that individual’s failure to inspect the condition of the goods upon receipt.

6. Warranties and Guarantees

6.1. The availability, duration, and terms of any warranty depend on the specific manufacturer and product. For accurate warranty information, we recommend contacting the manufacturer directly or referring to the documentation supplied with the product. Manufacturer warranties generally do not cover: general wear and tear or consumable parts; damage resulting from misuse or failure to follow instructions; products that have been modified or repaired by unauthorised persons.
6.2. If a tool develops a fault during use after delivery, warranty service is provided in accordance with the manufacturer’s warranty terms. In such cases, we recommend contacting the manufacturer’s authorised service centre directly using the contact details provided on the manufacturer’s official website or in the product documentation. After inspection, the manufacturer or service centre will offer an appropriate solution in line with their warranty terms, which will typically include repair or replacement. 
6.3. Proof of Purchase. All warranty claims require proof of purchase. Please retain your order confirmation email as evidence of your purchase date and product details.

7. Force Majeure

7.1. We are not liable for any delay or failure to fulfil our obligations due to force majeure events, including but not limited to: 

• Strikes, civil unrest, military actions, epidemics.
• Natural disasters (storms, earthquakes, floods).
• Disruptions to transportation or telecommunications networks.
• Legislative acts and government restrictions.

7.2. In the event of force majeure, our obligations will be suspended for the duration of the event. 

8. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions. Any changes will be communicated through our website.

Last Updated: 22 May 2026