Return & Refund

Return of Unwanted Items

If for any reason an item purchased from us is no longer required, it may be returned for a refund provided the following conditions are met:

• The return request is submitted within 30 days of the original order date.
• The item is unused and returned in its original, undamaged packaging.
• All components, accessories, and any free gifts originally included with the item are returned in full.
• Return shipping costs are the responsibility of the customer. Original delivery charges are non-refundable.

To begin the return process, please visit our Return Request page and complete all required fields. We will contact you and issue an official Returns Number, which must be written clearly on the outside of the packaging. A returns form will then be sent to you by email — this must be completed and enclosed with the parcel. We are unable to accept or process any return without an official Returns Number issued in advance. Parcels arriving without a Returns Number will not be processed.

Incorrect or Damaged Item on Arrival

If you have received the wrong item or noticed damage upon delivery, please contact us within 48 hours at [email protected], including your order number and a brief description of the situation. We recommend inspecting all goods before signing for delivery — if the outer packaging appears damaged, please note “damaged” at the point of signing. We will get in touch and arrange the collection at our expense. Once the item has been received and inspected, we will either issue a full refund including the original delivery charge, or send out the correct item.

Return Address

All returns must be sent to: New Local Tools Ltd, 153 Leytonstone Road, E15 1LH, London

A refund will be issued once the returned goods have been received and inspected at our premises. All refunds are processed via the same payment method used for the original purchase.