Return & Refund

If for any reason an item purchased from us is not required it can be returned for refund if it is:

  1. Within 14 days of original order date.
  2. Unused and returned in original undamaged packaging.

Contact us on info@newlocaltools.co.uk quoting the original order number.  We will then e-mail you a returns form which must be filled out and included with returned item.

The return of these goods will be the responsibility of you the customer.  We recommend using a recorded delivery as New Local Tools will accept no liability for goods lost/damaged in transit.
Returned items should be sent to:  New Local Tools
153 Leytonstone Rd
London
E15 1LH.
On receipt of the goods we will refund you the customer.  Please note that no carriage charges incurred will be refunded.

Wrongly sent or faulty/damaged goods

If an item has been sent in error or is faulty/damage on receipt of delivery please notify us within 48 hours after receiving it via email on info@newlocaltools.co.uk.  Please quote your order number and a brief description of the problem. We will then arrange return of the said goods from the customer.  Please ensure all original packaging is returned.
On receipt of these goods, we will inspect them. If said faults are found to be true we will refund all costs (item plus any carriage charges) or replace.
We do however recommend inspecting all goods delivered before signing for them. If the outer packaging is damaged then sign “package damaged”.